Last Updated: 21 August 2026
You may request a refund within 30 days of your purchase if you have not used the Services in that time. You do not need to give a reason.
“Not used” means no credits spent, no project built or edited, and no project of yours hosted or served by us during that period.
Once you begin using the Services, your purchase is no longer refundable. Each credit buys AI computing time that is consumed at the moment you use it, and hosting consumes infrastructure continuously for as long as your project is served — neither can be returned to us. By starting to use the Services you ask us to begin supplying them immediately, and you acknowledge that the right to cancel is lost once supply has begun — as provided by regulation 37 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Nothing here affects your statutory rights.
Money you add for advertising is passed to the advertising platform (for example Meta or TikTok) and cannot be recovered once that platform has spent it.
Email help@panda.new from the email address you used to make the purchase, or contact Paddle directly at paddle.net. Please include your order reference if you have it.
Refunds are issued to your original payment method. Your bank may take a few days to show the funds.
You can cancel a subscription at any time from your account settings, or by emailing help@panda.new. Cancelling stops future renewals; it takes effect at the end of your current billing period, and you keep access until then. Cancelling is separate from a refund — if you are within 30 days of a purchase and have not used the Services, you can also request a refund for it.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
LaunchX Limited
Trading as Panda
Registered in England and Wales, company number 17214690
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Website: https://panda.new
Email (Support): help@panda.new
This policy forms part of our Terms and Conditions.